Pullman Melbourne City Centre

Pullman Melbourne City Centre Reviews

Pullman Melbourne City Centre

265 Little Bourke Street, Melbourne, Victoria, 3000, AustraliaView Hotel Details
Pullman Melbourne City Centre
Pullman Melbourne City CentrePullman Melbourne City CentrePullman Melbourne City Centre
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Guest Reviews of Pullman Melbourne City Centre

8.5/10
Very Good
183 review
Verified reviews
Location8.8
Amenities8.2
Service8.2
Cleanliness8.8
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All reviews(183)
Positive reviews(170)
Reviews with photos/video(39)
Awesome stay(26)
Easy to get around(21)
Convenient for shopping(20)
Located in the city centre(16)
Friendly staff(15)
Large rooms(12)
Average sound insulation(8)
Many dining options(5)
Negative reviews(13)
Sean
Superior Two Queen Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 29, 2025
Extremely convenient. Few mins walk to the main shopping area and Chinatown. Only downside is no swimming pool.
Response from Property: Dear Sean,Thank you for your feedback. We're glad you found the location convenient. We apologize for the lack of a swimming pool and appreciate your understanding. We strive to be transparent about our facilities and hope to welcome you again soon.Regards,Alex MihardjaExecutive Assistant
Xiong
Superior King Room
Stayed in Mar 2025
Business travellers
2 review
10/10
Outstanding
Posted on Jun 2, 2025
good to stay Great location near Chinatown. Lots of restaurants on the street.
Response from Property: Dear Xiong,Thank you for your feedback. We're happy you enjoyed the great location near Chinatown and the nearby restaurants.Regards,Alex MihardjaExecutive Assistant
PICHAYA
Classic Queen Room
Stayed in Feb 2025
Family
1 review
9.5/10
Amazing
Posted on Mar 6, 2025
The location of hotel is very good as it's in the middle of CBD, very convenience. Room is big and clean.
Response from Property: Dear PICHAYA,Thank you for your feedback. We're glad you enjoyed the convenient location and found the room spacious and clean. We look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant
N Winnie
Superior King Room
Stayed in Aug 2024
Couple
3 review
8.5/10
Very Good
Posted on Sep 21, 2024
Situated within the free tram zone, stations are just downstairs if not within a quick walk. The king bed room is large and spacious for easy packing and unpacking. It is new and clean that is the carpet has no smell. It is near Chinatown as well. The location is perfect next to great shopping malls, food options and transport services. They do not provide toothbrushes and room slippers for eco reasons. Check in was fast and smooth. There’s a water station on my floor to get a jug of still or sparkling water.
Response from Property: Dear W Winnie,Thank you for your feedback! We're glad you enjoyed our convenient location, spacious rooms, and eco-friendly amenities. Just so you know, toothbrushes and slippers can be provided upon request. We appreciate your understanding and hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant
JS2712
Superior Two Queen Room
Stayed in Oct 2024
Family
3 review
8.5/10
Very Good
Posted on Dec 9, 2024
excellent location, rooms were spacious. check in and check out was a breeze. had a parcel delivered to the hotel and the staff at reception were very helpful
Response from Property: Dear Yen Sern,Thank you for your wonderful feedback. We're thrilled you enjoyed our excellent location and spacious rooms. We're also glad to hear that check-in and check-out were smooth, and our team was able to assist with your parcel. We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant
Victoria86
Deluxe King Room
Stayed in Jan 2024
Couple
10 review
9.5/10
Amazing
Posted on Mar 24, 2024
Very spacious room in a very good location right next to Chinatown. No bottle inside the room but you get to have a refill outside your room. Pls note that they don’t do housekeeping after 5pm! And during our stay they couldn’t do housekeeping some day in exchange of a fee bottle of red, white wine or champagne
Response from Property: Dear Victoria86,Thank you for your feedback. We're glad you enjoyed the spacious room and convenient location. We apologize for any inconvenience regarding the housekeeping schedule, and we appreciate your understanding. We'll take your comments into consideration to improve our service in the future.Sincerely,Alex MihardjaExecutive Assistant
Devi rama
Superior Two Queen Room
Stayed in Mar 2025
Family
5 review
10/10
Outstanding
Posted on May 5, 2025
Very good location and friendly staff
Response from Property: Dear Devi rama,Thank you for your kind feedback. We're glad you enjoyed our great location and friendly service. We hope to welcome you back soon.Regards,Alex MihardjaExecutive Assistant
Mingzhu
Superior King Room
Stayed in Jan 2025
Couple
16 review
6.0/10
Posted on Feb 21, 2025
Charge wrong amount of restaurant bill
Response from Property: We apologize for the billing issue. Please contact us directly with the details, and we’ll ensure it’s resolved promptly. Thank you for bringing this to our attention.Regards,Alex MihardjaExecutive Assistant
Mohammad Nahid Ullah
Superior Two Queen Room
Stayed in May 2024
Family
9 review
10/10
Outstanding
Posted on Jun 19, 2024
It was great stay for my family, very nice location, clean and friendly staffs.
Response from Property: Dear Nahid Ullah,Thank you for sharing your wonderful feedback. We're delighted to hear that you and your family had a great stay, enjoyed our prime location, and appreciated our clean facilities and friendly staff.We look forward to welcoming you back for another enjoyable experience.Best regards,Alex MihardjaExecutive Assistant
Janet
Superior King Room
Stayed in Jun 2024
Family
9 review
10/10
Outstanding
Posted on Jul 16, 2024
Good location. Convenient. Pricing is good. Clean, facilities are new.
Response from Property: Dear Janet,Thank you for your positive feedback. We're glad to hear that you found our location convenient and the pricing satisfactory. It's great to know you appreciated the cleanliness and new facilities. We look forward to welcoming you back for another enjoyable stay.Regards,Alex MihardjaExecutive Assistant
Kamdar
Superior Two Queen Room
Stayed in Nov 2023
Family
8 review
10/10
Outstanding
Posted on Dec 24, 2023
Best place to stay for a mid-size family hotel. The best part is everything in walking decision Food Hotel Club Lake
Response from Property: Dear Kamdar,Thank you for your fantastic feedback! We're thrilled to hear that you found our hotel to be the best place for a mid-size family stay. It's great that you enjoyed the convenient location and our amenities. We look forward to welcoming you and your family back for another wonderful stay.Best regards,Alex MihardjaExecutive Assistant
HUEY JIUN
Superior King Room
Stayed in Apr 2023
Solo travellers
1 review
10/10
Outstanding
Posted on May 17, 2023
Love the hotel stay so much! It was clean, and staff were friendly. They could assist with any queries on traveling around the city. The location is very convenient, walking distance to any malls and f&b. The only bad thing is the hotel is located right in the busy area of the city, hence could hear some noises from the streets.
Response from Property: Dear HUEY JIUN,Thank you for your kind words and for sharing your positive experience with us. We are delighted to hear that you loved your hotel stay and found our staff friendly and helpful. We take pride in maintaining a clean and comfortable environment for our guests.We understand that being located in a bustling area of the city can result in some street noise, and we apologize for any inconvenience caused. We appreciate your feedback and will continue to work towards providing a peaceful and relaxing atmosphere for our guests.We hope to have the pleasure of welcoming you back on your next visit to the city.Best regards,Alex MihardjaExecutive Assistant
Chien-Po
Superior Two Queen Room
Stayed in Jun 2023
Family
1 review
8.5/10
Very Good
Posted on Aug 29, 2023
Great location in the middle of the CBD. Rooms, while small are relatively clean. Amenities are mostly on request which is a nuisance.
Response from Property: Dear Chien-Po,Thank you for your feedback. We're pleased you found our location great and rooms relatively clean. We apologize for any inconvenience regarding amenities being on request. Your comments are valuable, and we'll consider your feedback for future improvements.Best regards,Alex MihardjaExecutive Assistant
Tam
Superior Two Queen Room
Stayed in Jun 2023
Family
2 review
10/10
Outstanding
Posted on Jul 30, 2023
Perfect location, amazing staff, very clean. Couldn’t fault the service by any of the staff.
Response from Property: Dear Tam,Thank you for your wonderful feedback! We're delighted that you loved our perfect location, amazing staff, and the cleanliness of our hotel. Your compliments mean a lot to us. We hope to welcome you back soon for another fantastic experience.Best regards,Alex MihardjaExecutive Assistant
Guest User
Superior King Room
Stayed in Dec 2024
Business travellers
40 review
10/10
Outstanding
Posted on Jan 29, 2025
Nice hotel
Response from Property: Thank you for your feedback. We're glad you enjoyed your stay.We hope to see you again soon.Best regards,Alex MihardjaExecutive Assistant
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