Steigenberger Jiuzhai Valley

Steigenberger Jiuzhai Valley Reviews

Steigenberger Jiuzhai Valley

No.26. Huodi Ba Longkang Village Zhangzha Town JIuzhai Gou Si Chuan province, Jiuzhaigou, Sichuan, ChinaView Hotel Details
Steigenberger Jiuzhai Valley
Steigenberger Jiuzhai ValleySteigenberger Jiuzhai ValleySteigenberger Jiuzhai Valley
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Guest Reviews of Steigenberger Jiuzhai Valley

9.2/10
Very Good
652 review
Verified reviews
Location9.3
Amenities9.0
Service9.3
Cleanliness9.3
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All reviews(652)
Positive reviews(631)
Reviews with photos/video(213)
Delicious breakfast(81)
Friendly front desk staff(57)
Close to scenic area(54)
Large rooms(32)
Well decorated(20)
Offers pick-up/drop-offs(15)
Tasty restaurant(11)
Highly recommended(5)
Negative reviews(21)
Guest User
Deluxe Ge Double Bed Room
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 1, 2025
Great services, the staff support our family. I love this hotel. Perfect place
Response from Property: 尊敬的賓客，非常感謝您的肯定和支持！美好的時光，不經意間會邂逅誰的眼眸，文字裏泛舟，感謝此次與您的不期而遇，感謝這份緣分，我們九寨莊園施柏閣酒店全體員工會繼續努力，為您提供更加優質、貼心的服務，讓您在每一次的入住中都能感受到我們的用心和關懷。 如果您在未來有任何需求或建議，請隨時與我們聯繫，我們將竭誠為您解答和改進。 祝您一切順利，期待再次為您服務！ 九寨莊園施柏閣賓客部經理
Angela
Mountain-View Ge Twin Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 24, 2025
Large and clean hotel in the area with very helpful staff. Everything we needed was accommodated. They even helped us get to the bus station after checkout! Breakfast was great and the shuttle to the park entrance was very convenient.
Response from Property: 尊敬的顧客，您的評論，如同一束温暖的光，照亮了我們服務的道路。正如《小王子》中所説:“使沙漠顯得美麗的，是它在什麼地方藏着一口水井。”您的讚揚就是我們酒店藏着的那口“水井”，讓我們的努力變得有意義且珍貴。感謝您的認可，期待再次為您服務!
Guest User
Mountain-View Ge Family Suite
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 22, 2025
The hotel is close (less than five minutes to the entrance of the Jiuzhaigou Park by Taxi, there is also a free shuttle bus service). There are some restaurants around - I would definitely stay there again!
Response from Property: 尊敬的顧客，您的肯定是我們最珍貴的禮物。我們會用心呵護這份信任，不斷提升自我，為您提供更加貼心周到的服務。“隨風潛入夜，潤物細無聲”，願您的生活充滿甜蜜與温馨!
Pandaytona
Deluxe Ge Double Bed Room
Stayed in Feb 2025
Solo travellers
3 review
10.0/10
Outstanding
Posted on Mar 26, 2025
The place is only 3, 4 minutes away drive from the JiuXhaiGou scenic spot. And the place is huge and super clean. The staff are friendly too. 10/10 recommended.
Response from Property: 尊敬的賓客，您好，感謝您對九寨莊園施柏閣酒店的好評和喜愛，讓每一位到店賓客滿意而歸是酒店服務的終極目標 。我們會不斷努力，令您的旅途盡善盡美，期待您的再次入住！九寨莊園施柏閣賓客部經理
Guest User
Deluxe Ge Double Bed Room
Stayed in Feb 2025
Couples
22 review
10.0/10
Outstanding
Posted on Mar 15, 2025
The location of the hotel is great. Less than 10min to the main entrance to Jiuzhai valley national park and The hotel also provides a free shuttle car at your convenience time. Breakfast is good , many variety of choices are available. The room is clean and comfortable. Highly recommended. Many Free gifts given to us during our stay.
Response from Property: 尊敬的賓客，您好，感謝您對酒店的認可，讓每一位到店賓客滿意而歸是酒店服務的終極目標 。酒店位於九寨溝景區1.8公里處，停車方便，酒店配有智能馬桶和送物機器人，為您提供温馨便捷服務，我們會不斷努力，令您的旅途盡善盡美，期待您的再次入住！九寨莊園施柏閣賓客部經理
Always Wandering
Mountain-View Ge Double Bed Room
Stayed in Sep 2024
Couples
8 review
8.0/10
Very Good
Posted on Jan 1, 2025
Hotel is situated relatively near to Jiuzhaigou attraction. Nothing much to complain about as our stay was a breeze. There are some shops and restaurants within walking distance of the hotel. Facilities were a-bit worn but nothing too major of a concern. Staff was kind enough to change a faulty iron immediately upon request.
Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
PANKOV MIKHAIL
Deluxe Ge Double Bed Room
Stayed in Jul 2024
Other
1 review
10.0/10
Outstanding
Posted on Aug 30, 2024
Great new hotel! Very clean rooms, comfortable bed, delicious breakfast, and most importantly, very kind and helpful staff, especially the 小婷 (Xiaojing)manager! They helped us solve all our problems! We highly recommend it and will definitely return to this hotel
Response from Property: Dear Guest,Thank you so much for your wonderful review of our九寨庄园施柏阁酒店! We are thrilled to hear that you had a great experience with us, and we are overjoyed to know that our efforts to provide a clean, comfortable, and delightful stay have been recognized.Your praise for our clean rooms, comfortable beds, and delicious breakfast is truly heartwarming. We strive to maintain the highest standards of cleanliness and quality in all aspects of our service, and it's gratifying to see that our efforts have made a positive impact on your stay.Moreover, we are deeply touched by your kind words about our staff, especially Manager Xiaojing. She and her team are dedicated to ensuring that every guest feels welcome and well taken care of, and it's wonderful to hear that they were able to help you solve any problems you encountered. Their commitment to excellence is a testament to the spirit of our hotel, and we are proud to have such a talented and compassionate team.Your recommendation means the world to us, and we are honored that you would consider returning to our hotel in the future. We look forward to welcoming you back and continuing to exceed your expectations.Once again, thank you for choosing九寨庄园施柏阁酒店 and for sharing your positive experience with us. We wish you all the best and hope to see you again soon!Warmest regards,九寨庄园施柏阁酒店宾客服务部经理
Guest User
Deluxe Ge Twin Room
Stayed in Apr 2025
Business travellers
6 review
10.0/10
Outstanding
Posted on May 23, 2025
Beautiful environment, good location, convenient transportation, comfortable and sanitary rooms, enthusiastic service staff, will contact us in advance to ask for our requirements, will explain the route, very thoughtful service, always pay attention to our needs, happy to provide all kinds of help, rich breakfast. The facilities are very user-friendly, the network high-speed signal is good, Jiuzhaigou is really beautiful, good value for money, I will stay here next time
Original TextTranslated by Google
Response from Property: 尊敬的顧客，感謝您在眾多選擇中，將您的休憩時光託付給了我們的酒店。您的每一句稱讚，都如同春日裏的暖陽，温暖着我們團隊每一個人的心田。“投我以木桃，報之以瓊瑤”，我們會一如既往地用心服務，期待在未來的日子裏，能再次為您打造温馨舒適的港灣。
Guest User
Deluxe Ge Double Bed Room
Stayed in Apr 2025
Travel with friends
9 review
10.0/10
Outstanding
Posted on May 21, 2025
I didn't expect to book this hotel casually, but I didn't expect it to be so good. It was newly renovated not long ago, but it didn't smell like renovation. The room was very clean, and the bedding was also the white color I liked, very upscale and comfortable to lie on. The price was quite affordable, it was really a very cost-effective hotel, and the front desk was also very considerate. When I checked in, the front desk knew that my friend and I hadn't eaten dinner, and they specially gave us welcome snacks to fill our stomachs. It was very heartwarming 🥰, highly recommended! Recommended!
Original TextTranslated by Google
Response from Property: 尊敬的顧客，感謝您在眾多選擇中，將您的休憩時光託付給了我們的酒店。您的每一句稱讚，都如同春日裏的暖陽，温暖着我們團隊每一個人的心田。“投我以木桃，報之以瓊瑤”，我們會一如既往地用心服務，期待在未來的日子裏，能再次為您打造温馨舒適的港灣。
Guest User
Deluxe Ge Twin Room
Stayed in Apr 2025
Travel with friends
14 review
10.0/10
Outstanding
Posted on May 16, 2025
This time I went to Jiuzhaigou with my friends. I went there for the reputation of Huazhu Luxury Hotel. The stay experience was very good. Ms. Kelly Zhu at the front desk specially upgraded the room type for both of my orders and gave me breakfast. It was very nice! The bedding was also very comfortable, which relieved the fatigue of this trip to Jiuzhaigou! The breakfast was also very good, with a full range of dishes, and the yak beef noodles were delicious! There was also a special car service to Jiuzhaigou in the morning. It was very considerate. It was only 1 km away from the Jiuzhaigou scenic area, which was very convenient!
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客，聽説喜歡誇的人，顏值都特別高喲~ 感謝您對小店的支持與厚愛，陪伴是最長情的告白，感謝一路有您，祝您開心快樂每一天，扎西德勒！九寨莊園施柏閣賓客部經理
Guest User
Deluxe Ge Double Bed Room
Stayed in Apr 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on May 16, 2025
The hotel's service is exemplary! From check-in to check-out, every employee showed extremely high professionalism and sincere enthusiasm. In particular, the housekeeper Lingzi was efficient, polite, and proactive, and the room service was also responsive, which made people feel very caring. This meticulous care really made us feel "at home"!
Original TextTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您的入住和好評。一行肯定的文字，是來自心靈深處最真實的滿意，我們的服務宗旨就是為旅客提供一個温暖的家，我們會繼續保持這些方面的優勢，並不斷努力提升其他方面的服務質量，為您和所有賓客提供更加優質的住宿體驗。期待您下次再來時，很樂意再次為您服務，祝您旅途愉快，生活幸福！九寨莊園施柏閣賓客部經理
Bendong2023
Deluxe Ge Double Bed Room
Stayed in Apr 2025
Travel with friends
79 review
9.5/10
Amazing
Posted on May 19, 2025
The hotel is in a prime location, right next to Bianbian Street and close to the entrance of the scenic area. The overall shape is a ******* palace, with two buildings in front and back. The rooms are very new, clean and spacious. The service is warm and there is midnight snack delivery, but I didn't have time to go.
Original TextTranslated by Google
Response from Property: 感謝您的稱讚，我們深知還有很多不足，但您的鼓勵讓我們充滿信心。願您的生活如同絢麗的彩虹，五彩斑斕，充滿驚喜。“山重水複疑無路，柳暗花明又一村”，期待您再次入住，見證我們的成長與進步。
Guest User
Deluxe Ge Twin Room
Stayed in Apr 2025
Family
1 review
8.5/10
Very Good
Posted on May 15, 2025
The hotel is about 1 km from the entrance of the ditch. There is a shuttle bus, which is very user-friendly. There is a food street about 400 meters away. The yak beef hotpot by the river is very popular; The hygiene is good, but the bathroom is relatively small; There will be a queue in the laundry room at night. It is recommended to add a piece of equipment; I want to praise the service, especially the duty team on the night of May 10. They handled some problems very well and gave away red wine; The breakfast is OK. It is recommended that the storefront stalls strengthen process management. Everyone is in a hurry to enter the ditch in the morning. It is better to arrange the products properly.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for entrusting your rest time to our hotel among many choices. Thank you very much for your suggestion. Regarding the addition of self-service washing and drying machines, the hotel has purchased them and is on the way back to the store. The noodle stalls during peak meal times will also be managed more strictly. We will continue to serve you attentively as always, and look forward to creating a warm and comfortable harbor for you again in the future. Guest Department Manager of Jiuzhaigou Manor Shiboge
Guest User
Deluxe Ge Twin Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 11, 2025
Special forces came to Jiuzhaigou for tourism. We arrived very late at night. The front desk lady Xiao Zhang warmly received us and prepared snacks for us in time. We were all a little hungry. There was also a panda 🐼 headband when we checked into the hotel. The favorability was overwhelming.
Original TextTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您的入住和好評。一行肯定的文字，是來自心靈深處最真實的滿意，我們的服務宗旨就是為旅客提供一個温暖的家，我們會繼續保持這些方面的優勢，並不斷努力提升其他方面的服務質量，為您和所有賓客提供更加優質的住宿體驗。期待您下次再來時，很樂意再次為您服務，祝您旅途愉快，生活幸福！九寨莊園施柏閣賓客部經理
Yiniwu
Deluxe Ge Double Bed Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 11, 2025
Facilities: The room facilities are quite new, the hotel should be renovated, the facilities are very good Hygiene: The room is clean and tidy Service: The service lady at the front desk is very patient and enthusiastic, and she also gave snack baskets and provided sightseeing suggestions Jiuzhaigou Scenic Area is so beautiful, the hotel is very close to the scenic area, and the hotel also arranges a car to take you to the entrance of the scenic area, which is very convenient
Original TextTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您的肯定和支持！美好的時光，不經意間會邂逅誰的眼眸，文字裏泛舟，感謝此次與您的不期而遇，感謝這份緣分，我們九寨莊園施柏閣酒店全體員工會繼續努力，為您提供更加優質、貼心的服務，讓您在每一次的入住中都能感受到我們的用心和關懷。 如果您在未來有任何需求或建議，請隨時與我們聯繫，我們將竭誠為您解答和改進。 祝您一切順利，期待再次為您服務！ 九寨莊園施柏閣賓客部經理
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