Shirley
October 25, 2024
The room is nice and clean. However, I was disgusted by the facial tissues provided in the room. The facial tissues were torn into half before being filled into the tissue box!!! Meaning every single piece of the facial tissue was touched by whoever tore the facial tissues, and these facial tissues have all been contaminated! This is so unhygienic!!! When I called for housekeeping to bring me new tissue box, the facial tissues were the same—being torn into half!! This practice needs to be stopped immediately, as it’s extremely unhygienic and not acceptable! Hope the hotel will look into this matter seriously. I bought my own facial tissues from the supermarket next door.
Besides that, I was disappointed that the hotel check in staff didn’t realize that it was my birthday on the check in day. An initiative to give your guest a pleasant birthday surprise would be very much appreciated.